Return Policy

Return Policy 🔄✨

Last Updated: October 28, 2024

At FerryCart, we want you to be completely satisfied with your purchase! If you’re not, we’re here to help with an easy and hassle-free return process.

1. Eligibility for Returns 🛍️

You can return most items within 30 days of receiving your order, provided they are:

Unused and in their original packaging
In the same condition you received them
Accompanied by the original receipt or proof of purchase

2. Non-Returnable Items 🚫

Unfortunately, some items cannot be returned, including:

Gift cards
Personalized or custom-made items
Items marked as final sale

3. Return Process 📦

To initiate a return, please follow these steps:

Contact Us: Reach out to our customer support team at [Your Contact Email] to request a return authorization.
Pack Your Item: Securely pack the item in its original packaging.
Ship It Back: Use a trackable shipping service or purchase shipping insurance. You’ll be responsible for paying the return shipping costs unless the item is defective or incorrect.

4. Refunds 💰

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, we will process the refund to your original payment method. Please note that it may take several days for the refund to reflect in your account.

5. Exchanges 🔄

If you need to exchange an item for the same product or a different size/color, please follow the same return process and indicate your request for an exchange in your return authorization email.

6. Damaged or Defective Items 🛠️

If you receive a damaged or defective item, please contact us within 7 days of receipt with a description and photos. We will arrange for a replacement or refund at no additional cost to you.

7. Customer Support 🤝

If you have any questions or need assistance with your return, please don’t hesitate to reach out! Our customer support team is here to help at [Ferrycarts@gmail.com] or [7033614720]